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RETURN POLICY

Return Policy

Effective Date: [2019/02/02]

At emqtwdwo, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help. Please review our return policy below:

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must meet the following criteria:

  • It must be in its original packaging.
  • It must not be used or damaged.
  • It must be accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items
  • Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at emqtwdwo@hotmail.com with your order number and reason for the return.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item.
  3. Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the item to the address provided in our return instructions. Please note that you will be responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

If you need to exchange an item for the same item or a different size or color, please contact us at emqtwdwo@hotmail.com to discuss your options.

6. Late or Missing Refunds

If you haven't received your refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at emqtwdwo@hotmail.com.

7. Contact Us

If you have any questions about our return policy, please feel free to reach out: